Valley Metro STAR

Reservations

Call 343-1721 Ext. 3
8:00 a.m. – 5:00 p.m. Monday through Sunday.

Service Availability

btn_star5:45 a.m. to 8:45 p.m. Monday – Saturday
Last pickup time scheduled is 8:15 p.m.

Service is not provided for the STAR program on New Years Day, Memorial Day, July Fourth, Labor Day, Thanksgiving Day, and Christmas Day.

Bad Weather

Please see our new inclement weather policy at the link below.

View Our Inclement Weather Policy

Cost

The cost per trip is $3.00. All clients must pay cash, ticket or pass. If paying by cash, exact change is required. Drivers are not allowed to make change. Collection of fare will be completed before the client boards the vehicle. Children under the age of six years old, when in the company of an adult, ride at no charge.

Tickets or passes can be purchased in advance by calling 982-2222 for passengers who find this more convenient than carrying cash.

Passengers who fail to pay in advance or at the time of boarding may be denied transportation.

General Information

As mandated by the Americans with Disabilities Act, RADAR reserves the right to change any scheduled time up to one hour from the time requested. The client will be notified of this when making a reservation.

Registration for Service

You must contact Valley Metro if you live in the City of Roanoke, Vinton, or Salem. Call 982-2222 and request an application for the STAR program to be mailed to you or go to ADA Application Section on this website and download Valley Metro STAR Application. . You need to fill out the application completely and send back to Valley Metro for approval. The approval process generally takes about two weeks.

Valley Metro Star ADA Application

Download Application

How to Arrange for Transportation

You will need to call 343-1721 to make reservations. Reservations are taken between the hours of 8:00 a.m. and 5:00 p.m., Monday through Sunday. Reservations must be made at least one day in advance of desired transport time. Reservations can be made up to fourteen days in advance of needed time. Please have the following information ready to give to the Dispatcher.

1. Identification number and name
2. Your appointment and return time.
3. Your destination, building name, and address.

Return trips are required to be scheduled when making reservations. The van will be scheduled as per your request and will only wait 5 minutes past it’s arrival. Individuals missing their scheduled return time must call 343-1721 to arrange another pickup time. RADAR will dispatch a vehicle as soon as possible without affecting other scheduled pickups.

Cancellation of a trip must be made at least one hour in advance of the trip.

Regular Riders

Individuals who ride the system on a regular basis will be scheduled on routes when feasible. An individual must travel to the same destination and return at the same time at least three times a week to be classified as a regular rider. Regular riders must contact RADAR at least one hour in advance of their scheduled time to cancel any trip. Habitual failure to miss or cancel appointed times could result in suspension of service.

Companion Aides

Companion aides travel free with a client requiring assistance. Individuals who are qualified to be STAR riders cannot be classified as a companion as mandated by ADA.

Service provided is Origin to Destination. The driver will provide assistance in boarding and debarking. At no time may a driver enter a building to provide assistance.

Prior approval for RADAR’s vehicle to enter any driveway is required. RADAR maintains this information in its client data file.

RADAR puts forth every effort to be on time. Please be ready 15 minutes prior to your scheduled pick up time. If our vehicle has not arrived 15 minutes past your pick up time please give our dispatch office a call.

Feel free to call us about more information concerning these services: (540) 343-1721 Extension 3

ADA Grievance

Any grievance(s) or complaint(s) that a Valley Metro program, service or activity is not accessible to persons with disabilities should follow the Valley Metro ADA Grievance procedure, or contact Valley Metro directly at:

Director of Human Resources
Kathryn De Meglio
Email: hrinfo@valleymetro.com
Office: +1 540 982 0305 ext. 115

Valley Metro
1108 Campbell Ave SE
Roanoke, VA 24014

View Our Title VI Notice
Title VI Plan & Procedures