Valley Metro STAR

Reservations

Call (540) 343-1721 Ext. 3
8:00 a.m. – 5:00 p.m. Monday through Sunday.

Service Availability

5:45 a.m. to 8:45 p.m. Monday – Saturday
Last pickup time scheduled is 8:15 p.m.

Service is not provided for the STAR program on New Years Day, Memorial Day, July Fourth, Labor Day, Thanksgiving Day, and Christmas Day.

Bad Weather

Please see our new inclement weather policy at the link below.

Cost

The cost per trip is $3.50. All clients must pay cash, ticket or pass. If paying by cash, exact change is required. Drivers are not allowed to make change. Collection of fare will be completed before the client boards the vehicle. Children under the age of six years old, when in the company of an adult, ride at no charge.

Tickets or passes can be purchased in advance by calling (540) 982-2222 for passengers who find this more convenient than carrying cash.

Passengers who fail to pay in advance or at the time of boarding may be denied transportation.

General Information

RADAR may negotiate trip requests within an hour of the client’s requested pick-up time. If RADAR’s offer of a trip pick-up time is more than one hour before or after the client’s desired trip time, the client is not obligated to accept the trip and it will be tracked as a trip denial, even if the client accepts the negotiated trip.

Registration for Service

You must contact Valley Metro if you live in the City of Roanoke, Vinton, or Salem. Call (540) 982-2222 and request an application for the STAR program to be mailed to you or go to ADA Application Section on this website and download Valley Metro STAR Application. . You need to fill out the application completely and send back to Valley Metro for approval. The approval process generally takes about two weeks.

Valley Metro Star ADA Application (Printed Version)

To access a copy of the application that you can print and fill out, click the Download Application button below.

Valley Metro Star ADA Application (Online Version)

To submit your application completely online, follow the two-part process below.

Step One: Submit Online Application

All parts of the online application must be completed in order for the application to be reviewed.

Step Two: Submit Online Professional Verification

Applicants must also have the Professional Verification form completed by a professional, who is familiar with the applicant’s particular disability and current ability to use public transportation, to verify the information that the applicant has provided.

How to Arrange for Transportation

You will need to call (540) 343-1721 to make reservations. Reservations are taken between the hours of 8:00 a.m. and 5:00 p.m., Monday through Sunday. After normal business hours, customers may leave a message for trip request. Requests are processed as received. Reservations can be made up to fourteen days in advance of needed time. Please have the following information ready to give to the Dispatcher.

1. Identification number and name
2. Your appointment and return time.
3. Your destination, building name, and address.

Return trips are required to be scheduled when making reservations. The van will be scheduled as per your request and will only wait 5 minutes past it’s arrival. Individuals missing their scheduled return time must call (540) 343-1721 to arrange another pickup time. RADAR will dispatch a vehicle as soon as possible without affecting other scheduled pickups.

Cancellation of a trip must be made at least one hour in advance of the trip.

Regular Riders

Individuals who ride the system on a regular basis will be scheduled on routes when feasible. An individual must travel to the same destination and return at the same time at least three times a week to be classified as a regular rider. Regular riders must contact RADAR at least one hour in advance of their scheduled time to cancel any trip. Please refer to the above no-show cancellation policy. Habitual failure to miss or cancel appointed times could result in suspension of service.

Companion Aides

Companion aides travel free with a client requiring assistance.

Service provided is Origin to Destination. The driver will provide assistance in boarding and debarking. At no time may a driver enter a building to provide assistance.

Prior approval for RADAR’s vehicle to enter any driveway is required. RADAR maintains this information in its client data file.

RADAR puts forth every effort to be on time. If our vehicle has not arrived 10 minutes past your pick up time please give our dispatch office a call.

Feel free to call us about more information concerning these services: (540) 343-1721 Ext. 3